Reformer on the Mat

Cancellation Policy

We understand that sometimes plans change. To help us manage our timetable and offer spaces to other clients, we ask that you provide as much notice as possible if you need to cancel or reschedule your booking. More than 48 hours before your session If you cancel or reschedule your booking more than 48 hours before your scheduled session, you will receive a full refund or, if preferred, you may transfer your booking to another available session at no additional charge. Between 24 and 48 hours before your session If you cancel or reschedule your booking between 24 and 48 hours before your scheduled session, 50% of the session fee will be payable. Any remaining balance will be refunded or credited towards a future booking. Less than 24 hours before your session Cancellations or rescheduling requests made less than 24 hours before the scheduled session are normally charged in full, as it is unlikely that we will be able to fill your space at short notice. However, we understand that genuine emergencies can arise. In exceptional circumstances (for example, sudden illness or unforeseen events), we may waive or reduce the cancellation charge at our discretion. No-shows If you do not attend your booked session and have not contacted us in advance, the session fee will be charged in full. If we need to cancel If we need to cancel a class or private session for any reason, you will be offered either: a full refund; or the option to transfer your booking to another available session. Contacting us If you need to cancel or reschedule your booking, please contact us as soon as possible. The time your request is received will determine which part of this policy applies.